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Returns & Refunds Policy

Returns Policy

We stand by our product and offer a 7 day money-back guarantee.

If you are not fully happy with the goods you have received, you can return them to us within 3 days of receiving your order.

To be eligible for returns,

  • Products must be only items in original packaging 

  • Products must be with no damage and able to resell

How do I return my items?

You have up to 30  days to start your return from the moment you receive the item. Please include the original packaging with your return.

PLEASE NOTE

  • We do not charge any extra fees on the returns. You will need to pay restocking fee of 15 percent on the returns. 

  • We are not responsible for the return shipping costs of the items.
  • Items from different orders cannot be returned within the same package.
  • Please DON'T return any damaged goods unless you're told to by a member of our support team. If you do this, it will delay us resolving your issue.

FOLLOW THESE STEPS TO REGISTER YOUR RETURN

Step 1 Contact the service team via support@mobifitness.com
Step 2 Offer the order number, tracking number and item photos with original packing.
Step 3 Return the item after the support team approved your refund request.

Germany warehouse ADDRESS

Wiesenstraße 21,

40549 Düsseldorf,

Germany

United States warehouse ADDRESS

2075 Maple Avenue, 

Atlanta, Georgia 30336，

United States

If you are in German, pls return your products to Germany warehouse, if you are in US, pls return your products to United States warehouse.

Refunds will be applied to the form of original payment method used to make the order.You will receive your refund within 72 hours after we have received your item.

Received a faulty item?

We're sorry to hear you have received a faulty items. We will be able to facilitate a free return for you if this is needed regardless of your location. So that we are able to assist you in the best way possible please contact our support team through [ support@mobifitness.com ] with the following info:

  • Order number  

  • Faulty item photos

Returns Policy

We stand by our product and offer a 7 day money-back guarantee.

If you are not fully happy with the goods you have received, you can return them to us within 3 days of receiving your order.

To be eligible for returns,

  • Products must be only items in original packaging 

  • Products must be with no damage and able to resell

How do I return my items?

You have up to 3 days to start your return from the moment you receive the item. Please include the original packaging with your return.

PLEASE NOTE

  • We do not charge any extra fees on the returns. You will need to pay restocking fee of 15 percent on the returns. 

  • We are not responsible for the return shipping costs of the items.
  • Items from different orders cannot be returned within the same package.
  • Please DON'T return any damaged goods unless you're told to by a member of our support team. If you do this, it will delay us resolving your issue.

FOLLOW THESE STEPS TO REGISTER YOUR RETURN

Step 1 Contact the service team via support@mobifitness.com
Step 2 Offer the order number, tracking number and item photos with original packing.
Step 3 Return the item after the support team approved your refund request.

GERMANY WAREHOUSE ADDRESS

Wiesenstraße 21,

40549 Düsseldorf,

Germany

UNITED STATES WAREHOUSE ADDRESS

4250 Shirley Avenue, 

EI Monte California 91731, 

United States

If you are in German, pls return your products to Germany warehouse, if you are in US, pls return your products to United States warehouse.

Refunds will be applied to the form of original payment method used to make the order.You will receive your refund within 72 hours after we have received your item.

Received a faulty item?

We're sorry to hear you have received a faulty items. We will be able to facilitate a free return for you if this is needed regardless of your location. So that we are able to assist you in the best way possible please contact our support team through [ support@mobifitness.com ] with the following info:

  • Order number  

  • Faulty item photos